Privacy Policy
Last updated: August 10, 2026
Ready Phone Call answers calls and web chats for home services contractors and turns them into leads. This policy explains what we collect, why, and what you can decide about it. It describes what the product actually does today, not what it might do later.
What we collect
Account and business details. Your name, your email address and your business information, handled through our sign-in provider when you create an account.
A telephone number. When you activate voice answering we provision a number for your business through our voice provider.
Leads and conversations. When someone calls your number or chats on your site, we store what they tell us: name, telephone number, email address, job address, and the transcript of the call or chat. This is the product working as intended, and it belongs to you.
Billing details. Handled by our payment provider. We never see or store your card number.
Product usage records. Server side records of sign-up, activation and subscription, so we can tell whether the product is working for the people who buy it.
Error reports. When something breaks, we record what broke and where, with the fields that identify people (telephone numbers, email addresses, transcripts) removed before the report leaves the server.
Who is responsible for what
For your own account details we are the controller: we decide what to collect and why. For the details of the people who call your business we are a processor and you are the controller: they are your customers, we hold their information on your behalf, and we act on your instructions.
Records we keep whatever you choose
Your sign-up, your activation and your subscription are kept as first party business records regardless of your cookie choice. They record a commercial relationship between your business and ours, not browsing behaviour, and we need them to run the service, to bill correctly and to meet our accounting obligations. Declining cookies does not remove them, and we would rather say so plainly than bury it.
Session recording
If you accept cookies, we may record how you move through the marketing pages and the setup wizard, so we can see where setup gets stuck. We never record the pages that show your leads, your inbox or your call transcripts. Those hold your customers' names, telephone numbers and addresses, and recording them would create a risk with no matching benefit.
Who processes data for us
We use Clerk for sign-in, Neon for the database, Vercel for hosting, Retell and OpenAI to answer calls and chats, Braintrust to monitor the quality of those AI conversations, Resend for email, Stripe for payments, Upstash for rate limiting, PostHog for product analytics and Sentry for error reports. Each one processes only what it needs to do its job.
Your choices
You can change your cookie choice at any time from the link in the footer or from your profile page. You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. If you are a contractor asking about your own customers' details, we act on your instruction.
Contact
Write to hello@readyphonecall.com and we will answer. Ready Phone Call is based in Miami, Florida.